Users (even developers are users many times) always expect software to "just work". What happens when this is not the case? For example, I accessed blogger using Chrome and couldn't add a new post, so I had to use Firefox. It's really annoying, but the best we can do in those cases is report the bug.
As developers, bug reports are the best tool we have to improve the software. After all, how can we fix a problem that we don't know exists? I've used tools like BugNET and JIRA to track defects, but the tool is not important as long as you track defects.
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